AirHelp, an excellent service.

I want to share an experience with an excellent service I have used. Its called AirHelp.

At March 29 we flew home with Norwegian from Bangkok (BKK). Expected time of arrival at Arlanda (ARN) was 14:50 and we landed at 20:04. Over five hours of delay on arrival.

If you’ve been on a delayed flight, you may be able to claim up to €600 flight delay compensation under a European law called EC 261. Meaning that if you arrive at your destination more than three hours later than planned, you could be entitled to up to €600 in compensation per person.

The airline should be responsible for the delay (e.g., operational circumstances and technical difficulties). The flight should have taken off in the EU (from any airline) or landed in the EU (provided that the airline has the headquarter in the EU).

Sometimes it could be tiresome to file for this claims yourself. I decided to use a service called AirHelp.

I filed the claim directly on arrival to our home using their app. It was easy and intuitive. After completing the application, I got a calculation stating that we were eligible for €1,200 in total after deducting the service fee that would give us €900. Yes, they charge 25%, but it’s worth every penny.

After completing the application, we got an answer on April 4 that our claim was affirmed and sent to Norwegian. April 8 we got information that Norwegian accepted our request. April 18 the amount of €900 was ready to be sent to my account. So after giving them my banking credentials it’s only to wait.

I will update this post as soon as I get the money booked on my account.

Update April 25, 2019

Here is a short update. Yesterday I got the compensation on my account, SEK 9,410.94.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.